What is Tele-BEARS?
Tele-BEARS Enrollment Periods
Accessing Tele-BEARS
Your CalNet ID and Passphrase
Your Tele-BEARS Appointment Times
Academic Advising and Adviser Codes
Tele-BEARS and Enrollment in Classes
Using Tele-BEARS: Logging On and Menu Item Descriptions
OLADS
Late Enrollment
Unexpected Changes in Your Schedule
Blocks
Helpful Tips
RELATED LINKS:
Regulations Governing Certain Courses
Courseload Regulations
Add/Drop/Grading Option Change Deadlines
Tele-BEARS Frequently Asked Questions
Fee Payment Information
Cancellation and Withdrawal
What is Tele-BEARS?
Tele-BEARS is an interactive computer system that allows you to enroll in classes via the Internet.
Tele-BEARS operates in real time, so you always receive the most immediate, up-to-the-moment information regarding your
enrollment status.
Tele-BEARS Enrollment Periods
To ensure a fair distribution of courses for all students, enrollment takes place in two phases followed by an
adjustment period.
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Fall 2008 Enrollment Periods |
| Phase I: April 14 - July 15 |
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| Phase II: July 17 - August 17 |
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| Adjustment Period: Beginning August 18 |
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|
Spring 2009 Enrollment Periods |
| Phase I: October 20 - November 10 |
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| Phase II: November 12 - January 11 |
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| Adjustment Period: Beginning January 12 |
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Phase I
In Phase I, undergraduates can enroll in up to 10 units plus one Physical Education activity course (courses
numbered 1, 2, 3, 4, or 5) for a total of 10.5 units; graduate students can enroll in up to 12 units plus one
Physical Education activity course for a total of 12.5 units.
Units for waitlisted courses are included in these unit totals. You are free to adjust your schedule as long
as you stay within the 10.5/12.5 unit limit.
Phase II
During Phase II, you can add courses up to the maximum number of units allowed by your college or school.
(See Courseload Regulations.)
Units for waitlisted courses are included as part of your unit total. Phase II is your first opportunity to
add more classes so that you can attain a full course load.
The Adjustment Period
You can continue to adjust your schedule via Tele-BEARS during the Adjustment Period, which begins the week
before the beginning of instruction. The ending date of the Adjustment Period (i.e., how long Tele-BEARS is
available for a particular function) varies according your college or school
affiliation, whether you are an undergraduate or graduate student, and the transaction you wish to accomplish.
Click here to view a chart indicating
week-by-week availability of Tele-BEARS functions during the semester; to download a PDF copy, click
here.
A $10 fee
is charged for each class dropped after the second week of instruction (undergraduates) and after the third week
of instruction (graduate students). A $5 fee is charged to all students for each class added after the third week
of instruction. Note: Students who are not officially registered
by the end of the third week of instruction will be charged a $150 late registration fee if they become officially registered
afterwards. (See Late Enrollment below.)
After Tele-BEARS is no longer available, any schedule adjustments must be processed through your college, school, or
department via the Online Add/Drop System (OLADS).
Accessing Tele-BEARS
During Phases I and II
Access to Tele-BEARS is regulated by individual, preassigned appointments for Phases
I and II. The appointments are randomly assigned on a priority basis. The optimum time to access Tele-BEARS is
at the beginning of your appointment period for each phase. After your appointment period has expired, you can
continue to make adjustments to your schedule, but you can do so only during Open Hours (see table below).
You are not able to use Tele-BEARS before your appointment has started for each phase, not even during Open Hours.
|
Tele-BEARS Availability - Phases I & II |
| Scheduled Appointments |
| 8 am - 7 pm, Monday - Friday |
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| Open Hours |
7 am - 8 am & 7 pm - 12 Midnight, Monday - Friday 12 Noon - 12 Midnight, Saturday - Sunday |
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| NOTE: The system is unavailable from Midnight to 7 am Monday
through Friday, and from Midnight to Noon Saturday and Sunday. |
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During the Adjustment Period
Although there are no individual appointments during the Adjustment Period, access to Tele-BEARS is nevertheless
regulated according to the following schedule:
|
Tele-BEARS Adjustment Period Schedule |
| Continuing and Readmitted Undergraduates |
| Last Names A - E |
8 am - 11 am, Monday - Friday |
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| Last Names F - K |
10 am - 1 pm, Monday - Friday |
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| Last Names L - Q |
1 pm - 4 pm, Monday - Friday |
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| Last Names R - Z |
4 pm - 7 pm, Monday - Friday |
| New Undergraduate Students |
| All new undergraduates |
8 am - 7 pm, Monday - Friday |
| Graduate Students |
| All graduate students |
8 am - 7 pm, Monday - Friday |
| Open Hours |
| All students |
7 am - 8 am & 7 pm - 12 Midnight, Monday - Friday 12 Noon - 12 Midnight, Saturday - Sunday |
 |
| NOTE: The system is unavailable from Midnight to 7 am Monday
through Friday, and from Midnight to Noon Saturday and Sunday. |
 |
Usage Limits
You can access Tele-BEARS up to 25 times during Phase I and 25 times during Phase II. You may access the
system up to 80 times during the Adjustment Period. If you have reached the maximum number of sessions and
you still need to use Tele-BEARS, contact the Office of the Registrar, 120 Sproul Hall, at 510-642-5990 or
orreg@berkeley.edu.
Your CalNet ID and Passphrase
You are required to enter your CalNet ID and passphrase in
order to use Tele-BEARS. If you have not already created a CalNet ID and passphrase (using your Student
ID number and PIN), please
create one now. If you have questions with
setting up your CalNet ID or passphrase, please contact User and Accounts Services, 2195 Hearst Avenue, Room 111,
510-642-7355 or accounts@socrates.berkeley.edu.
Keep your CalNet ID and passphrase confidential! Do not disclose them to anyone. If you have forgotten your
passphrase, go to User and Accounts Services at 2195 Hearst Avenue, Room 111.
Obtaining Your Tele-BEARS Appointment Times
Tele-BEARS appointment times for Phases I and II are generated for all eligible students and are made
available via Bear Facts before the start of Phase I. See the
Student Calendar to determine exactly
when your appointment will be available. Appointments are generated for all students
eligible to enroll for the next semester; if Bear Facts does not indicate any
appointments for you, contact the Office of the Registrar, 120 Sproul Hall, 510-642-5990 or
orreg@berkeley.edu, for assistance.
If you are a readmitted student (i.e., returning to the University after a break in attendance) and are
readmitted after the date on which appointments are available for readmitted students, your appointment times
will be generated and made available shortly after the readmission information is processed. Readmitted
students must clear any financial or administrative blocks before appointments are generated.
Special Information for New Undergraduates
Please note that if you will be a new undergraduate, you can only obtain your Phase II appointment via Bear
Facts. You will receive your Phase I appointment and Adviser Code (AC) directly from the
Office of New Student Services. You are strongly encouraged to
attend a CalSO orientation session, during which you will receive your Phase I appointment and AC. If you are unable
to attend a CalSO session, please notify them via their website; your Tele-BEARS
appointment and AC will be made available via the website at a later date. (You will be notified by e-mail when they
are available.) For more information, contact the Office of New Student Services at 510-642-4970 or
askcalso@berkeley.edu.
Special Information for New Graduate Students
You are only able to use Tele-BEARS beginning with Phase II, shortly before the start of the semester.
You should meet with your major adviser to
obtain your Adviser Code (if required) as soon as your Phase II appointment has been generated (see the
Student Calendar).
Academic Advising and Adviser Codes
The Tele-BEARS Appointment screen on Bear Facts indicates whether an Adviser Code (AC) is
required or not. If required, you must obtain your AC before you can use Tele-BEARS. The AC must be entered
after you enter your CalNet ID and passphrase upon accessing Tele-BEARS for the first time for a semester;
subsequent accesses for the semester require only your CalNet ID and passphrase. You obtain your AC as follows:
All Students (Except New Undergraduates)
You must meet with your major adviser to obtain your Adviser Code. You should see your adviser well in
advance of your Phase I appointment time; check with your department office for information about scheduled
advising times. (NOTE: Undeclared major students in the College of Letters and Science with 85 or more completed
units (inluding units in progress) are automatically assigned an AC, which must be obtained from their
intended major department.)
New Undergraduates in the Colleges of Engineering and Letters & Science
You receive your Adviser Code directly from the Office of New Student
Services. You are strongly encouraged to
attend a CalSO orientation session, during which you will receive your Phase I appointment and AC. If you are unable
to attend a CalSO session, please notify them via their website; your Tele-BEARS
appointment and AC will be made available via the website at a later date. (You will be notified by e-mail when they
are available.) For more information, see
the Office of New Student Services website or contact them at
510-642-4970 or askcalso@berkeley.edu.
All Other New Undergraduates
You will be contacted by the dean's office of your college or school regarding disclosure of your AC and
approval of your proposed class schedule.
Undergraduate College/School Phone Numbers
Undergraduates with questions regarding enrollment in classes should contact the dean's office of their
college or school at the phone numbers below:
- Haas School of Business: 510-642-1421
- College of Chemistry: 510-642-3452
- College of Engineering: 510-642-7594
- College of Environmental Design: 510-642-0832
- College of Letters and Science: 510-642-1483
- College of Natural Resources: 510-642-0542
Tele-BEARS and Enrollment in Classes
Course Restrictions and Seat Reservations
Many courses are restricted to students who have certain majors or who are at certain class levels. Restrictions
for a particular course are usually indicated in the Online Schedule of
Classes. If you attempt to add a course and you do not meet the restrictions, you will not be allowed to
enroll and you will receive the message "You have not met the enrollment restrictions for this course" or
"Students at your class level are not permitted to enroll in this course."
A course can also have blocks of seats reserved for different categories of students. Courses that have seats
reserved are usually indicated in the Online Schedule of Classes.
If you attempt to add such a course and do not meet any of the seat reservation categories, you will not be
allowed to enroll and you will receive the message "You do not meet the departmental criteria for this class."
If you qualify for a seat reservation category but it is full, you will receive the message "The enrollment
category for which you qualify is full."
Class Entry Codes
Some or all seats in a course can be reserved for Class Entry Codes (CECs). You must first seek approval from
the instructor or department offering the course, and, if approved, you will be given a CEC, which must be
entered when you add the course. Each CEC is unique and can be used only once; if you drop the course and decide
to add it again, you must obtain a new CEC.
Instructor Drop
You may be dropped by the instructor from any enrolled or waitlisted course if you do not attend every class meeting during the
first two weeks of instruction or if you do not meet the course's prerequisites. NOTE: Do not assume you will be
dropped if you do not attend; you should always drop any unwanted courses from your schedule immediately.
Prerequisites
Tele-BEARS does not check whether you have completed prerequisites for a particular course (except those
requiring satisfaction of the UC Entry Level Writing Requirement (formerly the Subject A requirement)).
Time Conflicts
Tele-BEARS will allow you to add a class that conflicts with another class on your schedule. However, it warns
you of this situation before you confirm the transaction. You should avoid time conflicts when enrolling
in courses. This applies to all sections of a course (lecture,
discussion, lab, etc.) except those designated as self-paced ("Slf") or voluntary ("Vol").
Exam Group Conflicts
You should avoid conflicts in exam groups when choosing courses. However, Tele-BEARS will permit you to add a
course that has the same exam group as another course on your schedule, but will warn you if this situation
occurs. If you are enrolled in courses with identical exam groups, it is your responsibility to request one of
the instructors to reschedule the final examination for you. You should not assume that this request will be
accommodated.
Using Tele-BEARS
Logging On
Go to the Tele-BEARS webpage at telebears.berkeley.edu. Be
ready to enter your CalNet ID and passphrase on the logon page. If required, enter your Adviser Code (AC) when prompted.
Graduating Seniors
If you are a senior with 110 or more completed units, Tele-BEARS will ask if you expect to graduate at the end
of the semester for which you are enrolling. Entering 'yes' will officially place you onto the degree list. You
must be on the degree list for the semester in order to graduate. You
will be asked to enter this information only during the first time you access Tele-BEARS for a semester. If
necessary, you can change your response later via the appropriate menu option.
The Main Tele-BEARS Page
Your current class schedule, including waitlisted and cancelled classes, is displayed automatically on the
main Tele-BEARS page after you log on. The menu bar at the left of the screen displays the following functions:
MAIN MENU
Class Calendar
For a graphical display of your class schedule.
Degree List
If you expect to graduate at the end of the semester for which you are enrolling and you
did not already indicate degree candidacy during your first session on Tele-BEARS, you can place yourself onto
the degree list by using this function. Conversely, if you placed your name onto the degree list and later
determine that you will not graduate, you can use this function to remove your name from the degree list.
Cancel Registration
If you do not wish to attend the University for the semester, you can cancel your registration by using this
function. Any classes in which you have enrolled will be dropped from your schedule, and you will not be
eligible to attend for that semester or any future semester until you are readmitted.
You will be eligible to receive a full refund of any registration fees paid, less a $10 processing fee, which
is charged to all students except for new undergraduates. Please also note that, for new undergraduates, the
$100 Statement of Intention to Register fee is nonrefundable. If you later change your mind and decide to attend
for the semester, notify the Office of the Registrar, 120 Sproul Hall, or 510-643-0425.
NOTE: You can cancel your registration until, but not including, the first day of instruction. As of the first day
of instruction, you must request a withdrawal, and you may be liable for a portion of registration fees. See the
cancellation and withdrawal page
for more information.
|
Notice to New Undergraduates - If you are a new undergraduate student and wish to return to Berkeley
in a future semester, it may be beneficial for you to wait until the beginning of instruction and withdraw
instead of cancel. If you cancel your registration, you will be required to submit a new admission application
to attend a future semester; if you withdraw, you need only to apply for readmission, which is a much simpler
procedure. Note that you need to be officially registered (enrolled in at least one class, registration fees
paid, and no blocks) to withdraw. Check the
registration fee adjustment tables
to determine the amount of fees for which you may still be liable. For more information on the withdrawal and
readmission process, contact your college or school dean's office.
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Notice to International Students - If you are an international student in F or J immigrant status, it is
essential that you consult with Services for
International Students and Scholars (SISS), 2299 Piedmont Avenue, to ascertain whether or not cancelling
your registration will jeopardize your immigration status and your permission to be in the United States.
|
More information on cancellation and withdrawal.
ENROLLMENT MENU
Add Class
To add a class to your schedule. On the subsequent screen,
- Enter the five-digit Course Control Number (CCN) of the primary section.
- Select whether you are taking the class on a letter-graded basis or a passed/not passed
(undergraduates) or satisfactory/unsatisfactory (graduate students) basis.
- For variable-unit classes, enter the number of units for which you wish to receive credit.
- If you have been given a Class Entry Code (CEC), enter it in the space provided. If you do
not have a CEC, leave this field blank.
If the class requires enrollment in a discussion or lab section, you will be presented with a list of
discussion/lab sections from which you must select one. You must confirm the transaction before the course can
be added to your schedule.
If the particular section of a course you are attempting to add is full, Tele-BEARS will automatically search
for another section that meets at the same time, and, if there is space available, offer it to you in place of
the full section.
Drop Class
To drop an enrolled or waitlisted class from your schedule. Tele-BEARS will display a table of your current
class schedule on which you can select which class you wish to drop. You must confirm the transaction before
the class can be dropped from your schedule.
Change Grade Option
To change the grading option (from letter-graded to P-NP/S-U or vice-versa) in an enrolled or waitlisted class.
Tele-BEARS will display a table of your current class schedule on which you can select the class for which you
want to change the grading option. You must confirm the transaction before the grading option can be changed.
Change Units
To change the number of units in a variable-unit course (e.g., courses numbered 199, 299).
Switch Sections
To switch a lab or discussion section while remaining in the primary (lecture) section of the class. Tele-BEARS
will display a table of your current class schedule on which you can select the class for which you want to
switch the lab or discussion section. A table of available lab or discussions will be presented, from which you
can select your new choice. You must confirm the transaction before the section(s) can be switched.
Search Sections
Use this feature to search for open sections of courses for which there are several lecture sections to choose
from (such as English 1B) or courses for which there are several discussion and/or laboratory sections to choose
from (such as Chemistry 1A).
Tele-BEARS will prompt you to enter a Course Control Number (CCN) to be used as a starting point to conduct its
search. Tele-BEARS searches from that point down the list of sections (as listed in the Online Schedule of Classes,
including any new sections that may have been added). Remember that the search process is a forward search; any
sections listed before the CCN you enter are ignored.
Add to Wait List
If you are unable to enroll in a course because it is full, you have the option of placing yourself on the
course's waiting list. Note, however, that although waitlisted students usually receive first priority for
enrollment, there is no guarantee that you will be enrolled in the course. Your chances of being enrolled from a
waiting list depend on a number of factors, such as whether the list is "automatic" or "manual" (see below), your
position on the list, the size of the course, and whether enough space becomes available (through drops or an
increase in seats).
To be placed onto a course's waiting list, select ADD TO WAIT LIST from the menu bar. Enter the Course Control Number
and grading option when prompted. Provided you meet the course's restrictions (if any), Tele-BEARS will then
inform you of your position on the waiting list--for example, "You will be number 5 on the waiting list"--before
you confirm or cancel the transaction.
Units for waitlisted courses are counted as part of your unit total. Note, however, that you need to be actually
enrolled (i.e., not on the waiting list) in at least one course to be considered officially "registered"
(in addition to having paid at least 20% of your registration fees and having no registration blocks).
How Students are Enrolled from Waiting Lists
A waiting list can be processed either automatically or manually. When you place yourself onto a waiting list or
when you check your status on a waiting list, Tele-BEARS informs you as to which type of list it is. Note,
however, that a department can change a waiting list from automatic to manual (or vice versa) at any time.
Automatic waiting lists are processed each weekend during Phases I and II and nightly from the start of
the Adjustment Period through the end of the 3rd week of instruction. Students on automatic waiting lists are
enrolled sequentially, provided there is space available.
Manual waiting lists are processed directly online by the instructor or department. Students are
selectively chosen for enrollment, with enrollment criteria determined by the instructor or department. Note
that the instructor or deparments may not necessarily adhere to the sequential order of students on the waiting
list. Departments may enroll students from a manual waiting list beginning the first day of Phase I through the
end of the 5th week of instruction. The $5 add fee is not charged to students added from a manual waiting
list.
IMPORTANT: If you no longer wish to take a waitlisted course, you are responsible for dropping yourself
from the waiting list, preferably by the end of the second week of instruction. To drop yourself from a
waitlisted class, simply select DROP CLASS from the menu bar. If you have already been enrolled from a waiting
list, you are responsible for dropping the course in accordance with the
established deadlines.
OLADS
Undergraduates -
After Tele-BEARS is no longer available for a particular function (see the
Tele-BEARS/OLADS Availability chart),
any adjustments to your schedule must
be processed by your college or school dean's office via the Online Add/Drop System (OLADS). Note that requests to
adjust your schedule after the deadlines will
be processed on an exception basis only, with the approval of the dean of your college or school. Exceptions will
be rarely granted. See your college/school's website for policies and procedures regarding schedule
adjustments after Tele-BEARS is over:
Important Notice for Students in the College of Letters & Science |
| The drop deadline for most courses for students enrolled in the College of Letters and Science is
Friday of the 5th week of instruction.* The deadline for
Early Drop Deadline courses
is Friday of the 2nd week of instruction.* Drop requests made after the applicable deadline will require Dean's approval and, if approved,
will appear on your official transcript permanently with a notation of that action. Dropped courses do not affect your GPA.
The college will not waive the transcript notation under any circumstances. A $10 fee applies for any course dropped after
the 2nd week of instruction.*
Note: the deadline to add a class or to change the Pass/Not Pass option to a letter grade is Friday of the 10th week of instruction.*
You should check Bear Facts before the applicable drop deadline
to ensure that
you are not unknowingly enrolled or waitlisted in a course that you are not attending. For example, if you stopped attending
a course at the start of the semester but failed to remove yourself from the waiting list, you might be enrolled in the
course. Never assume that an instructor will drop you from a course for nonattendance. The faculty of the college believe
that students should take responsibility for monitoring their enrollments through the readily available electronic systems.
NOTE: Courses for which academic dishonesty has been verified by established campus procedures may not be dropped from the
record. Grades for such courses will be reinstated to the record when dishonesty is verified subsequent to a drop transaction.
You must maintain minimum progress toward a degree, which requires that you have completed at the end of each semester a
number of units no fewer than the number of semesters in which you have been enrolled on the Berkeley campus, minus one,
multiplied by fifteen [15(n-1)]. If you fail to achieve minimum progress, your continued enrollment is subject to the approval
of the dean.
*See the table of add/drop deadlines for specific dates.
|
Graduate Students -
After the Adjustment Period (beginning the 4th week of instruction), Tele-BEARS shuts down for the semester.
If you still need to make adjustments to your class schedule at this time, you must file a
Petition to Change Class Schedule at
your major department office.
You can also obtain a copy at the Office of the Registrar (in the hallway outside 120 Sproul Hall), and at
most academic departments. Petitions are processed via the Online Add/Drop System (OLADS) in your
department office, in accordance with
established deadlines. A $10 fee is charged
for each class dropped and a $5 fee is charged for each class added.
Add/Drop/Grading Option Change deadlines
Late Enrollment (NOTE: $150 Late Registration Fee--see below)
Undergraduates -
If you are not enrolled in any classes by the end of the 3rd week of instruction, you must obtain
approval of an adviser in your college or school beginning the 4th week of instruction before
enrolling in classes. Your college/school adviser may give you an Adviser Code (AC) that must be entered on
Tele-BEARS in order to access the system. (Note: This will not be the same AC you may have received
earlier from your major department or CalSO.)
Graduate Students -
If you fail to enroll through Tele-BEARS by the end of the 3rd week of instruction (September 16, the last day
of Tele-BEARS for graduate students), you must file a
Petition for Late Enrollment/Registration
to enroll in classes. The petition is also available from the Office of the Registrar, 120 Sproul Hall.
Complete instructions are on the back of the form.
Late Registration Fee -
Any student not officially registered
by the end of the third week of instruction will be subject to a $150 late registration fee.
Requests for waiver of this late fee must be substantiated with proof that failure
to enroll and/or pay fees by the deadlines was due to the action or inaction of the University. For further
information, contact the Office of the Registrar, 120 Sproul Hall, 510-642-5990 or
orreg@berkeley.edu.
Unexpected Changes in Your Schedule
You are automatically sent a notification by e-mail advising you to check your class schedule whenever a class
on your schedule has been cancelled or
if a class has been dropped via the Instructor Drop process. An e-mail notification is also
sent whenever you are enrolled into a class from the waiting list.
Be sure to check Bear Facts periodically to ensure that your e-mail
address is current (you can also update it there, if necessary) and that your class schedule is accurate and
complete.
If Your Registration is Blocked
Your registration may be blocked if you fail to meet an obligation to the University. This includes, but is not
limited to, failure to pay registration fees or other outstanding debts, failure to declare a major, and failure
to submit requested documentation to certain offices. If you have a financial or administrative block, you are
still allowed to enroll in classes through Tele-BEARS, but you will not be officially registered, and therefore
ineligible for campus services. Any grades
earned will not be posted to your transcript until the block is cleared. If you have an academic block, you are
not able to use Tele-BEARS at all until the block is cleared. You can determine whether or not your registration
is blocked by checking Bear Facts.
You have the right to request a hearing with the blocking office for the purpose of disputing the claimed
obligation or other basis for the block. You have the right to be represented and to present information and
witnesses, as well as question information relied upon by the University. You also have the right to appeal the
outcome of the hearing to the Office of the Registrar.
Clearing Your Block
For financial and administrative blocks, you must contact the office that placed the block, as indicated on
Bear Facts. For academic blocks, you must contact the dean's office of your college or school.
Helpful Tips
Preparing Your Schedule
- Identify the classes that you wish to enroll in.
- If a class is coded as "Instructor Approval" (indicated by a bullet after the course number),
you will need to obtain a Class Entry Code before you can enroll in the class.
- Write down the Course Control Numbers (CCNs) for each lecture, and (if required) discussion
section and/or lab section. Remember to select only a discussion/lab section that corresponds
with the lecture section.
- Select alternative choices (and their CCNs) for each section, in case your first choice is
not available.
- Note the exam group for each class. Avoid enrolling in classes with identical exam groups.
- Avoid time conflicts when scheduling classes.
- If you are required to obtain an Adviser Code (AC), be sure to meet with your adviser well
in advance of your appointment time. Your AC will be disclosed upon approval of your proposed
class schedule.
Your Tele-BEARS Session
- Be sure to use an up-to-date security-enabled web browser. Firefox 2.0.0.2 or
Safari 2.4 is recommended.
- If you are having difficulty with connecting to Tele-BEARS and a firewall is installed on
your computer or is being used by your ISP or network, check to be sure that the firewall is not blocking
port 3400. If you are still having difficulty, contact the Office of the Registrar, 120 Sproul
Hall, 510-642-5990 or orreg@berkeley.edu, for assistance.
- You should also change the cache settings in your web browser so that it always displays
the most updated version of a page instead of retrieving an older page from the cache file.
- For optimum priority, access Tele-BEARS at the beginning of your appointment period. If you
miss your appointment period, you can still use Tele-BEARS during Open Hours (7:00 am - 8:00 am
and 7:00 pm - midnight, Monday through Friday). You cannot use Tele-BEARS before your appointment
has started, not even during Open Hours.
- Because you share your appointment with other students, it is possible for all lines to be
busy. If so, try again in a few minutes.
- There is a 10-minute limit for each session. You will not be warned when this limit is
approaching; if you are in the middle of a transaction when your time is up, you will be notified
that the system has "timed out," and you will be disconnected. However, transactions already
completed and confirmed will be saved. You can access the system again to complete other
transactions, if necessary.
- Pay attention to the messages and instructions. The system will prompt you for a response
whenever necessary.
- Because of the particular way each Tele-BEARS session is configured, you CANNOT use the
'back' button on your browser to return to the previous page.
All dates are subject to change.