Service Adjustments

Fall 2020 Update: On July 21, campus announced that Berkeley will begin the fall semester with fully remote instruction. Additional information will be posted to the Instruction FAQ.

This webpage lists all service adjustments that the Office of the Registrar has made as a result of COVID-19. The Office of the Registrar is not offering in-person services at this time. If a service is not listed on this page, the normal process and policy apply. Please see the topic’s designated page on this website for more information.

If you need to mail something to us please use USPS. Due to shelter in place restrictions we are not able to accept deliveries from UPS, FedEx, or DHL. Mail is only checked once per week during shelter in place, so we encourage you to send documents and payments electronically if possible.

Cal Student Central requests should be submitted by opening a case on their website.

Academic Records

  • Questions concerning diplomas can be sent to Students who graduated in the fall will receive an email when the diploma is sent.
  • The new process for ordering a replacement diploma can be found on the Transcripts and Diplomas page under Requesting a Replacement Diploma.
  • The new process for requesting a Certificate of Degree Completion via email for non-registered students who need proof of graduation (before the end of the term) can be found on the Transcripts and Diplomas page under “Prove I graduated before degrees are posted”.
  • In-person transcripts are not available for pick up at Cal Student Central. Current students should use the link on Calcentral and alumni use TranscriptsPlus. Online orders can only be handled for students who attended between Fall 1975 and Summer 2020. We apologize that we are unable to produce transcripts for any years prior at this moment.
  • Petitions for name changes can be submitted via email from your email address. Attach the completed Petition for Name Change form along with copies of the required documentation (see list of documents accepted on the petition form) to Changes will be made within five working days.
  • Corrections of Academic Record due to typographical errors can be sent from your email address to Please state your full name and your SID in your request.
  • SSN/ITIN corrections can be made on the Cal Central profile. Students who no longer have an active UC Berkeley Cal Central profile may request a correction by completing the Request for Social Security or Taxpayer ID Number form and returning the completed form along with a copy of your Social Security Card by one of the following methods: 

By Mail:
Academic Records – Office of the Registrar
University of California
124 Sproul Hall
Berkeley,CA 94720-5404
(For security reasons, do not email your SSN/ITIN)

By Fax: 510-643-9819


  • Enrollment

    • Phase I Enrollment for spring 2021 will begin on October 12.
    • See the Instruction FAQ for more detailed information on enrollment.


    • Callback Queue Hours: Tuesdays and Fridays, 10 a.m. to noon; Wednesdays and Thursdays, 2 to 4 p.m.
    • Contact also by email at
    • UC Residence Policy COVID-19 Guidance effective March 12, 2020: In an effort to mitigate the impact these extenuating circumstances have on students, UCOP is issuing the following temporary guidance for UC students in the process of fulfilling UC Residency Physical Presence and Intent Requirements and who have become ill, who need to care for someone who is ill, and/or who need to leave California as a result of the COVID-19 emergency:
      • Physical Presence
        • An Out of State Absence exceeding the six week allowed by current policy will be evaluated on a case-by-case basis according to the student’s respective campus curtailments supporting the link of their absence to the COVID-19 emergency.
        • For students establishing residency for Fall 2021, enrollment in Fall 2020 classes delivered remotely will serve as a replacement for physical presence if the following conditions are met: 1) the UC campus has extended the opportunity for remote instruction, and 2) the student may qualify for residency on their own without regard to a parent.
      • Intent
        • Students unable to secure required Government Indicia (e.g., California Driver’s License or ID) due to reduced or delayed agency services and absences will be evaluated on a case by case basis where the link to the delay can be tied to the COVID-19 emergency.
        • For Fall 2021, students will still need to acquire applicable legal indicia to prove their intent to stay in California (as they do now) and will have until the end of the Spring 2021 term to do so.


    Academic Scheduling 

    • All services provided via email correspondence via

    • Campus leadership made the decision to begin the Fall 2020 semester with remote instruction due to public health conditions. Similarly, Spring 2021 classes are being reviewed for appropriate delivery as well. Both fall and spring classes will continue to be evaluated in accordance with public health guidelines for potential in-person instruction; further information will be released as soon as possible.

    • In-person training for new schedulers and drop-in hours have been postponed until further notice.

    • New schedulers will receive a BCal invitation to attend a remote training session, via Zoom.

    Classroom Reservations and Events

    • Per University guidelines, one-time reservations for departments and student groups have been canceled through December 31.
    • New reservations are on pause until further notice.. If public health directives change and operational conditions improve, this decision will be revisited. It is highly recommended that event sponsors consider converting events to remote delivery.
    • If you are a Student Signatory and interested in converting your RSO gathering to a virtual event, please consult the LEAD Center and the ASUC Student Union Event Services staff.

    Questions can be directed to:

    Veteran's Benefits

    • The Veterans Benefits Unit is available to assist you via email at during normal business hours (9am-12pm and 1pm-4pm M-F). 
    • Request certification for Spring 2021 via your CalCentral account starting October 1st. (My Dashboard → Student Resources → Submit a Form → VA Enrollment Certification Request). Contact us if you do not see the link.
    • The VA has worked with lawmakers to ensure VA students' benefits are affected as little as possible this year(through December 31st, 2020) due to the COVID-19 pandemic. We expect more guidance from the VA at a later time (as of 9/22/2020).
      • Please note the following for Summer 2020 and Fall 2020:
    1. Classes offered remotely that would normally be offered in-person, may be certified as taken "in residence" and will therefore pay the normal monthly allowance for housing (MHA) rate.
    2. Classes that were designed to be offered online must be certified as "distance learning" for the lower online rate. These classes are identified by a "W" prefix in the course number — e.g., ART W23AC and ASAMST W20AC.
    • P/NP, S/U, P/NC grades and VA benefits: Passing grades will not impact VA educational benefits. However, The VA will not pay for units that receive NP (No Pass), U (Unsatisfactory) or NC (No Credit) grades because they are non-punitive — i.e., they do not count toward degree progress and are not factored into GPA. Units graded NP, U or NC must be deducted from your unit load certified with the VA. If the reduction in certified units drops you below full-time, your housing allowance/stipend will be reduced accordingly and the VA will bill you for the balance.  

    Verification of Attendance and Degrees

    • Current students may obtain Student Self-Service enrollment verifications via CalCentral (MyAcademics > Academic Records > Enrollment Verification)
    • Employers and other parties not affiliated with UC Berkeley may verify the attendance and degrees of UC Berkeley students and alumni through the National Student Clearinghouse, a nonprofit organization serving the higher education community. The Clearinghouse may be reached by phone at 703-742-4200. This vendor charges a fee for their service.
    • Most other services are temporarily unavailable because they require a staff presence on campus and/or University mail service, both of which have been suspended due to the rapidly evolving situation with COVID-19.  Should you have questions or concerns, please open a case with Cal Student Central and we’ll assist you to the best of our ability.

    Note: The latest information on how UC Berkeley is preparing for coronavirus can be found at