Service Adjustments

Fall 2020 Update: On June 17, the Chancellor made an announcement that instruction will include in-person and remote offerings. Additional information will be posted to the Instruction FAQ.


This webpage lists all service adjustments that the Office of the Registrar has made as a result of COVID-19. The Office of the Registrar is not offering in-person services at this time. If a service is not listed on this page, the normal process and policy apply. Please see the topic’s designated page on this website for more information.

If you need to mail something to us please use USPS. Due to shelter in place restrictions we are not able to accept deliveries from UPS, FedEx, or DHL. Mail is only checked once per week during shelter in place, so we encourage you to send documents and payments electronically if possible.

Cal Student Central requests should be submitted by opening a case on their website.

Academic Records

  • New grading policies have been implemented for Spring 2020. For more information, see the Academic Guide.
  • Questions concerning diplomas can be sent to diplomas@berkeley.edu. Students who graduated in the fall will receive an email when the diploma is sent.
  • The new process for ordering a replacement diploma can be found on the Transcripts and Diplomas page under Requesting a Replacement Diploma.
  • The new process for requesting a Certificate of Degree Completion via email for non-registered students who need proof of graduation (before the end of the term) can be found on the Transcripts and Diplomas page under “Prove I graduated before degrees are posted”.
  • In-person transcripts are not available for pick up at Cal Student Central. Current students should use the link on Calcentral and alumni use TranscriptsPlus. Online orders can only be handled for students who attended between Fall 1975 and Summer 2020. We apologize that we are unable to produce transcripts for any years prior at this moment.
  • Petitions for name changes can be submitted via email from your berkeley.edu email address. Attach the completed Petition for Name Change form along with copies of the required documentation (see list of documents accepted on the petition form) to records@berkeley.edu. Changes will be made within five working days.
  • Corrections of Academic Record due to typographical errors can be sent from your berkeley.edu email address to records@berkeley.edu. Please state your full name and your SID in your request.
  • SSN Corrections: Students should email records@berkeley.edu to request a video Google Hangouts appointment with a records staff member. The student should be prepared to present the required documents to the staff member on video and email the request form (without listing the SSN) to the staff member. The staff member will make the change to the system upon video verification and receipt of the form. Alternatively, students can mail or fax documents to the Office of the Registrar and they will be processed once the office reopens.

Enrollment

  • Phase I of enrollment will re-open to all continuing students (graduate and undergraduate) for a short period of time to allow changes before new student enrollment begins. 
  • The appointment window will be assigned and appear as Phase 1.5 in CalCentral beginning on Sunday, July 5. Times are listed in Pacific Daylight Time (PDT)
  • Undergraduate appointments will begin on July 8 and 9 and end July 11 at 11:59PM. Appointments are assigned based on terms in attendance for undergraduates.
  • Graduate appointments will begin on July 10 and end on July 13 at 11:59PM.  
  • No priority enrollment appointments will apply. 
  • The Phase 1 Enrollment limit of 13.5 (including waitlist) for undergraduates and 12 (including waitlist) for graduates still apply. 
  • See the Instruction FAQ for more detailed information on enrollment.

Residency

  • Closed for office hours until further notice
  • Contact by email only at orres@berkeley.edu
  • UC Residence Policy COVID-19 Guidance effective March 12, 2020: In an effort to mitigate the impact these extenuating circumstances have on students, UCOP is issuing the following temporary guidance for UC students in the process of fulfilling UC Residency Physical Presence and Intent Requirements and who have become ill, who need to care for someone who is ill, and/or who need to leave California as a result of the COVID-19 emergency:
    • Physical Presence
      • An Out of State Absence exceeding the six week allowed by current policy will be evaluated on a case-by-case basis according to the student’s respective campus curtailments supporting the link of their absence to the COVID-19 emergency.
      • For students establishing residency for Fall 2021, enrollment in Fall 2020 classes delivered remotely will serve as a replacement for physical presence if the following conditions are met: 1) the UC campus has extended the opportunity for remote instruction, and 2) the student may qualify for residency on their own without regard to a parent.
    • Intent
      • Students unable to secure required Government Indicia (e.g., California Driver’s License or ID) due to reduced or delayed agency services and absences will be evaluated on a case by case basis where the link to the delay can be tied to the COVID-19 emergency.
      • For Fall 2021, students will still need to acquire applicable legal indicia to prove their intent to stay in California (as they do now) and will have until the end of the Spring 2021 term to do so.

Scheduling

Academic Scheduling 

  • In-person training and drop-in hours have been postponed until further notice.
  • New schedulers will receive a BCal invitation to attend a remote training session, via Zoom.
  • All services provided via email correspondence via scheduling@berkeley.edu.
  • Summer classes will be offered remotely. Check with the department offering the class for specific details.
  • Fall classes are being reviewed by campus leadership teams; further information will be released as soon as possible.

Classroom Reservations and Events

  • One-time reservations have been canceled through July 31.
  • New summer reservations are on pause until further notice.
  • Fall 2020 Registered Student Organization (RSO) reservation processing (including 25Live access) will be delayed until later in the summer, dependent on real-time public health variables and University directives for gathering in person. There are likely to be attendance limits and reduced classroom inventory. 
  • Large/Special Weekend reservation requests can be submitted and will be reviewed once the University issues guidance for the upcoming academic year (Large/Special Weekend Event Form).
    Questions can be directed to:
  • roomres@berkeley.edu for UCB Departments
  • stures@berkeley.edu for RSOs/Student Groups
  • weekendres@berkeley.edu for Large/Special Weekend Events
 
Classroom Management
  • GA classrooms are locked until further notice.

Veteran's Benefits

  • The Veterans Benefits Unit is available to assist you via email at veteransbenefits@berkeley.edu during normal business hours (9am-12pm and 1pm-4pm M-F). 
  • Request certification for Fall 2020 via your CalCentral account (My Dashboard → Student Resources → Submit a Form → VA Enrollment Certification Request). Contact us if you do not see the link.
  • The VA has worked with lawmakers to ensure VA students' benefits are affected as little as possible this year due to the COVID-19 pandemic. Please note the following for Summer 2020 and Fall 2020:
  1. Classes offered remotely that would normally be offered in-person, may be certified as taken "in residence" and will therefore pay the normal monthly allowance for housing (MHA) rate.
  2. Classes that were designed to be offered online must be certified as "distance learning" for the lower online rate. These classes are identified by a "W" prefix in the course number — e.g., ART W23AC and ASAMST W20AC.

Verification of Attendance and Degrees

  • Current students may obtain Student Self-Service enrollment verifications via CalCentral (MyAcademics > Academic Records > Enrollment Verification)
  • Employers and other parties not affiliated with UC Berkeley may verify the attendance and degrees of UC Berkeley students and alumni through the National Student Clearinghouse, a nonprofit organization serving the higher education community. The Clearinghouse may be reached by phone at 703-742-4200. This vendor charges a fee for their service.
  • Most other services are temporarily unavailable because they require a staff presence on campus and/or University mail service, both of which have been suspended due to the rapidly evolving situation with COVID-19.  Should you have questions or concerns, please open a case with Cal Student Central and we’ll assist you to the best of our ability.

Note: The latest information on how UC Berkeley is preparing for coronavirus can be found at news.berkeley.edu/coronavirus.